FAQ

Absolutely. We offer repair and resizing services for jewelry. We work on Gold, Silver, platinum and other metals. Contact us to discuss your specific needs, and we will guide you through the process.

We strive for your complete satisfaction. Our exchange policy allows you to exchange your jewelry for EITHER, store credit or a different jewelry piece. Having proved the purchase with a receipt, and the jeweler having determined that the jewelry is in an exchangeable state. Our clients can use the store credit indefinitely. You can contact our customer service for more information.

Our custom design process typically involves initial consultations to understand your preferences, followed by design sketches or digital renderings for your approval. Once the design is finalized, our skilled artisan bring it to life. The timeline and cost will be discussed during the consultation.

We recommend having your jewelry appraised every few years to ensure that its value is accurately reflected for insurance coverage. If there are significant changes to the market or if you’ve made substantial modifications to the piece, consider updating the appraisal sooner.

Absolutely! We welcome the use of your sentimental gemstones or metals to create a truly unique and meaningful piece. Our design team will guide you on the compatibility and feasibility of incorporating your materials.

 We accept a variety of payment methods, including cash, major credit cards, debit cards, and other secure payment options.

To start a layaway plan, simply pay the initial 20% down payment, and our team will secure your selected item. You can then make monthly payments over the agreed 8 to 10-month period, with no interest added.